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If you are unhappy with our service


If you have a complaint about my service, or any financial advice you have received from your me, please contact:

Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY


Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website:


If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service