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If you are unhappy with our service


If you have a complaint about my service, or any financial advice you have received from your me, please contact:

Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY


Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website:


If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service

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Positive Solutions is a trading style of Quilter Financial Planning Solutions Limited, which is authorised and regulated by the Financial Conduct Authority.

Quilter Financial Planning Solutions Limited Registered England and Wales No. 03276760. Registered Office: Riverside House, The Waterfront, Newcastle upon Tyne, NE15 8NY.

The Financial Conduct Authority does not regulate Estate Planning and Auto-Enrolment

The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

Copyright 2020 John Stirzaker, Positive Solutions

T 07972 763150​